Privacy Policy

Terms & Conditions

Novacred Insurance Broking Private Limited (“Novacred-Tommyandfurry Insurance”, “Company”, “we”, “us”, and “our”) respects your privacy and is committed to protecting it through compliance with this Privacy Policy.

This policy explains:

• The types of personal and non-personal information Novacred-Tommyandfurry Insurance may collect when you access or use our website, applications, portals and online services (collectively, the “Services”); and
• Our practices for collecting, using, maintaining, protecting and disclosing that information.

This Privacy Policy applies only to information collected by Novacred-Tommyandfurry Insurance through its Services and does not apply to information collected by any third party, including insurers, partners, social networks, or others you may interact with through Novacred-Tommyandfurry Insurance’s Services. You are encouraged to review the privacy policies of those third parties separately.

By accessing or using our Services, including registering for an account or submitting information, you consent to Novacred-Tommyandfurry Insurance’s collection, use, disclosure, retention, and protection of your personal information as described in this Privacy Policy.

1. Information We Collect

Novacred-Tommyandfurry Insurance may collect the following categories of information when you use our Services:

a. Personal Information (“PI”)

Personal information is any information that can be used to identify you as an individual, including:

• Full name, email address, contact number, postal address
• Government-issued IDs (e.g., Aadhaar, PAN) used for KYC
• Policy information (insurance application details, nominee information)
• Bank account and payment details (for premium payments / claim settlements)
• Login credentials and account preferences

b. Technical & Usage Information

We may automatically collect:

• Device and browser information
• IP address, connection type and usage analytics
• Log data, cookies and tracking identifiers
• Location data if permitted by you (for service delivery and support)

2. How We Collect Information

• Directly from you when you provide it through forms, registrations, support interactions, or during policy servicing
• Automatically, as you navigate and use our Services
• From third parties where permitted, including insurers, regulatory bodies, and identity verification partners

3. Use of Information

Information collected may be used for:

• Processing insurance proposals, renewals, endorsements, servicing and claims support
• Completing KYC, compliance and regulatory requirements
• Communicating updates, reminders and policy service information
• Improving user experience and Service features
• Administering and supporting our Services
• Conducting analytics, research, and aggregated reporting
• Compliance with legal, regulatory and auditing obligations

4. Sharing & Disclosure of Information

Novacred-Tommyandfurry Insurance may share your information:

• With insurance companies, reinsurers and service providers involved in policy issuance and servicing
• With regulators, law enforcement or courts, if required by law
• With third-party service partners (KYC, IT, cloud hosting, payment processors)
• In connection with a corporate sale, merger or restructuring
• With your consent or as otherwise disclosed at the time of collection

Novacred-Tommyandfurry Insurance does not sell or rent personal information to unaffiliated third parties.

5. Reviewing, Updating & Deleting Your Information

You may request access, correction, update or deletion of the personal information Novacred-Tommyandfurry Insurance holds about you by contacting Novacred-Tommyandfurry Insurance using the “Contact Us” details on the website or app.

Requests are subject to legal and regulatory retention requirements.

6. Data Security

Novacred-Tommyandfurry Insurance implements appropriate physical, technical and administrative safeguards to protect personal information, including encryption, access controls, and monitoring.

Although we make reasonable efforts to safeguard data, no security system is impenetrable.

7. Permissible Age

Our Services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from minors below the permitted age. If we become aware that we have inadvertently collected PI from a minor, we will take appropriate steps to delete it.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or to meet legal, regulatory, tax or accounting requirements.

9. Changes to This Privacy Policy

Novacred-Tommyandfurry Insurance reserves the right to update or amend this Privacy Policy from time to time to reflect changes in the law, our practices, or Services. Continued use of the Services after changes are posted constitutes acceptance of the revised Privacy Policy.

10. Contact Us

For any questions, data access requests, or privacy concerns, please reach out via the “Contact Us” section on our website or through official support channels provided in your account.

Terms & Conditions

Welcome to Novacred-Tommyandfurry Insurance Insurance Broking Private Limited (“Novacred”, “Company”, “we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website, portals, services, content, tools, and related platforms (collectively, “Services”).

By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must discontinue use of our Services immediately.

1. Acceptance of Terms

By using the Services, you acknowledge that you have read, understood, and agree to these Terms and all policies referenced herein, including the Privacy Policy. These Terms form a legally binding agreement between you and Novacred-Tommyandfurry Insurance.

2. Eligibility

You affirm that you are at least 18 years old and capable of entering into a binding contract under applicable law. If you are accessing or using the Services on behalf of a company or legal entity, you represent and warrant that you are authorized to bind that entity to these Terms.

3. Use of Services

Permitted Use:

You may use the Services solely for lawful purposes and in accordance with these Terms. Use must comply with all applicable laws, rules, and regulations, including those issued by the Insurance Regulatory and Development Authority of India (IRDAI).

Prohibited Use:

• Use the Services in a manner that breaches any applicable law or infringes on any third party’s rights.
• Interfere with the operation, security, or integrity of the Services.
• Attempt to gain unauthorized access to systems, networks, or data.

Insurance is a subject matter of solicitation and you are responsible for your own choices when selecting insurance products.

4. Information Accuracy

While Novacred-Tommyandfurry Insurance makes reasonable efforts to present accurate and up-to-date information, the Services may contain information provided by insurance companies or third parties. Novacred-Tommyandfurry Insurance cannot guarantee the completeness, accuracy, or reliability of that information and assumes no liability for errors or omissions.

5. Intellectual Property

All content available on the Services, including text, graphics, logos, images, and software, is the property of Novacred-Tommyandfurry Insurance or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without prior written consent from Novacred-Tommyandfurry Insurance.

6. Third-Party Links

The Services may contain links to third-party websites or services that are not owned or controlled by Novacred-Tommyandfurry Insurance. Novacred-Tommyandfurry Insurance is not responsible for the content, policies, practices, or accuracy of third-party sites, and links do not imply endorsement.

7. Limitation of Liability

To the extent permitted by law, Novacred-Tommyandfurry Insurance disclaims all liability for any direct, indirect, incidental, consequential, special, or punitive damages arising from your use of the Services, including loss of data, profits, or business opportunities, regardless of the cause.

8. Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to warranties of accuracy, fitness for a particular purpose, or non-infringement.

9. Indemnification

You agree to indemnify and hold harmless Novacred-Tommyandfurry Insurance, its officers, directors, employees, agents, and affiliates from any claims, losses, liabilities, damages, costs, or expenses (including legal fees) arising out of or related to your use of the Services or violation of these Terms.

10. Termination

Novacred-Tommyandfurry Insurance may, at its sole discretion, terminate or suspend your access to all or part of the Services with or without notice for any reason, including if you breach any provision of these Terms. Upon termination, all rights granted to you will immediately cease.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in India.

12. Changes to Terms

Novacred-Tommyandfurry Insurance reserves the right to modify or update these Terms at any time. Updated Terms will be posted on the website with a revised “Last Updated” date. Your continued use of the Services after the posting of revised Terms constitutes your acceptance of those changes.

13. Contact Information

For any questions, feedback, or grievances regarding these Terms, you may contact Novacred-Tommyandfurry Insurance through the contact details provided on the website or the “Contact Us” section.

Cancellation & Refund Policy

Thank you for choosing Novacred-Tommyandfurry Insurance Insurance Broking Private Limited (“Novacred”, “we”, “us”, “our”). This Cancellation & Refund Policy governs your cancellation requests and any applicable refunds for products or services provided by Novacred-Tommyandfurry Insurance through our website, applications, portals, and digital platforms (collectively, “Services”).

Please read this policy carefully. By using our Services, you agree to be bound by this Cancellation & Refund Policy.

1. Applicability

This Cancellation & Refund Policy applies to:

• Insurance products purchased through Novacred-Tommyandfurry Insurance
• Fees paid for insurance broking services such as policy facilitation, advisory, servicing, renewals, endorsements, and assistance
• Any other paid services offered by Novacred-Tommyandfurry Insurance

Products or services purchased directly from an insurer are subject to that insurer’s policies.

2. Cancellation of Insurance Policies

Insurance products purchased through Novacred-Tommyandfurry Insurance are subject to the terms of the insurance policy contract and applicable regulations, including those issued by the Insurance Regulatory and Development Authority of India (IRDAI):

2.1 Free Look Period

• Most insurance policies provide a Free Look Period (usually 15 days for life insurance and 15–30 days for non-life insurance) from the date of policy delivery.
• During this period, the policyholder may cancel the policy if not satisfied with terms or coverage.
• Refund of premium under Free Look Cancellation will be processed according to the insurer’s terms, subject to deductions (e.g., proportionate risk premium, stamp duty, taxes, and applicable charges).
• Refunds are issued by the insurer, not Novacred-Tommyandfurry Insurance. Novacred-Tommyandfurry Insurance may assist with the process but does not determine the refund amount.

3. Cancellation of Broking Service Fees

3.1 Service Fees & Commission

Novacred-Tommyandfurry Insurance may charge fees for:

• Policy advisory or consultation
• Risk assessment and recommendation
• Documentation support
• Renewal reminders and servicing

All service fees are non-refundable once the service has been delivered or initiated.

3.2 Cancellation Before Service Delivery

If you cancel a service before it has been initiated, Novacred-Tommyandfurry Insurance may issue a refund of service fees, subject to:

• No portion of the service has been performed
• No vendor or third-party costs have been incurred
• Applicable administrative charges deducted (if any)

Refund timelines and amounts will be communicated at the time of cancellation.

4. Refund Process

Refunds initiated by Novacred-Tommyandfurry Insurance or the insurer will follow these steps:

Refund Request Submission

• Submit your request to Novacred-Tommyandfurry Insurance via email or through the website/portal support section.
• Provide policy number, contact details, and reason for cancellation.

Verification

Novacred-Tommyandfurry Insurance verifies the request and coordinates with the insurer (for policy cancellation refunds) or internal teams (for service fees).

Refund Authorization

• For insurance policies, the insurer authorizes the refund in accordance with the policy terms and regulatory guidelines.
• For service fees, Novacred-Tommyandfurry Insurance authorizes the refund after review.

Refund Disbursal

• Refunds will be processed to the original mode of payment (bank transfer, credit/debit card, UPI, etc.).
• Processing time may vary depending on the payment provider and banking timelines.

5. Charges & Deductions

Refunds processed under this policy may be subject to deductions, including but not limited to:

• Proportionate risk premium charged by the insurer
• Stamp duty, taxes, cess and statutory charges
• Administrative charges or service fees
• Third-party vendor costs incurred

Novacred-Tommyandfurry Insurance will provide an itemized breakdown of deductions if applicable.

6. No Refund Scenarios

Refunds will not be issued for:

• Policy cancellations after the Free Look Period as per insurer rules
• Services that have already been fully delivered
• Payments made directly to insurers
• Claims, adjustments, or endorsements that do not attract premiums

7. Timeframe for Refunds

Refunds may take 7 to 30 business days (or longer depending on insurer / bank processes) to reflect in your account.

Novacred-Tommyandfurry Insurance is not responsible for delays caused by banks, payment processors, or insurers.

8. Dispute Resolution

Any disagreements regarding cancellation or refund will be resolved in accordance with:

• Applicable IRDAI regulations
• Indian laws and consumer protection statutes
• Dispute resolution clauses in the insurance policy contract

9. Policy Updates

Novacred-Tommyandfurry Insurance reserves the right to modify or update this Cancellation & Refund Policy at any time without prior notice. Updated versions will be posted on our Services with the revised date.

Grievance Redressal Policy

Novacred-Tommyandfurry Insurance Insurance Broking Private Limited ("Novacred-Tommyandfurry Insurance", "Company", "we", "us", "our") is committed to providing fair, transparent, and timely grievance redressal to its customers and stakeholders. This Grievance Redressal Policy is framed in accordance with applicable laws and the guidelines issued by the Insurance Regulatory and Development Authority of India (IRDAI).

This policy outlines the process for lodging, handling, and resolving complaints related to insurance broking services provided by Novacred-Tommyandfurry Insurance.

1. Objective

The objective of this policy is to:

• Ensure prompt and effective resolution of customer grievances
• Establish a transparent grievance redressal mechanism
• Enhance customer satisfaction and trust
• Comply with IRDAI regulations and industry best practices

2. Scope

This policy applies to all grievances and complaints received from:

• Customers and policyholders
• Prospective customers
• Website or digital platform users

Grievances may relate to:

• Insurance solicitation, advisory, or broking services
• Policy issuance, renewal, endorsement, or servicing support
• Claims assistance and coordination
• Delay, deficiency, or error in services provided by Novacred-Tommyandfurry Insurance

3. Definition of Grievance

A grievance is any communication expressing dissatisfaction with respect to the services provided by Novacred-Tommyandfurry Insurance or its representatives, whether oral or written, and includes complaints regarding:

• Delay or nonperformance of services
• Miscommunication or incorrect information
• Service quality or conduct
• Any other matter related to insurance broking services

4. Grievance Redressal Mechanism

4.1 How to Lodge a Grievance

Customers may register their grievances through any of the following channels:

• Email: support@tommyandfurry.com
• Phone: +91 84700 67555
• Written Communication: Addressed to the Grievance Officer at the registered office of Novacred-Tommyandfurry Insurance

Grievances should include relevant details such as policy number, contact information, and a brief description of the issue.

5. Acknowledgement of Grievance

All grievances received will be acknowledged within 3 working days of receipt.

A unique grievance reference number will be shared for tracking purposes.

6. Resolution Process & Timeline

Novacred-Tommyandfurry Insurance will review, investigate, and resolve grievances in a fair and impartial manner.

Grievances will be resolved within 15 days from the date of receipt, as per IRDAI guidelines.

If additional time is required due to complexity or dependency on insurers or third parties, the customer will be informed accordingly.

7. Escalation Matrix

7.1 Grievance Officer – Novacred-Tommyandfurry Insurance

Name: Grievance Officer
Entity: Novacred-Tommyandfurry Insurance Insurance Broking Private Limited
Email: [Insert Email ID]
Phone: [Insert Contact Number]

7.2 Insurer / IRDAI

If the grievance is not resolved to the customer’s satisfaction, or if no response is received within 15 days, the customer may approach:

• The respective Insurance Company with whom the policy is issued
• Insurance Ombudsman, as per applicable rules
• IRDAI – Integrated Grievance Management System (IGMS) through https://igms.irda.gov.in

8. Record Maintenance

Novacred-Tommyandfurry Insurance maintains a record of all grievances received, including actions taken and resolution status.

Grievance records are preserved for the period mandated under applicable laws and IRDAI regulations.

9. Confidentiality

All grievance-related information is treated as confidential and used solely for the purpose of grievance resolution, subject to legal and regulatory disclosures.

10. Policy Review & Updates

This Grievance Redressal Policy may be reviewed and updated periodically to reflect regulatory changes or operational improvements. Updated versions will be made available on Novacred’s website.

11. Governing Law

This policy shall be governed by and construed in accordance with the laws of India, subject to IRDAI regulations.